Customers
Built for the parts of practice nobody trained you for.
Medical school taught you to diagnose. Nobody taught you to spend evenings reformatting ICD-10 codes for Discovery, or to chase repeat-script requests between consults. This is the work Practiq is built to take off your plate, so the clinical work gets your attention again.
We hear the same handful of frictions from solo GPs, four-room dental practices, allied-health groups, paediatric clinics, psychologists in private rooms. The discipline differs; the pain doesn't. Here's what hurts, and what Practiq actually does about it.
After-hours typing
Doing your notes after the kids are in bed?
Most clinicians spend an hour or more every evening writing up the day, SOAP notes, medical-aid letters, repeat scripts they couldn't get to between patients. The clinical thinking happened during the consult. Everything after is administration that pays nobody and eats your family time.
What Practiq does. The AI scribe transcribes the consult while you stay present with the patient (with consent captured on screen). By the time the day ends, you've got draft SOAP notes, referral letters and sick notes ready, each citing the transcript line it came from. The evening pile shrinks from “type everything” to “approve or edit”, usually under twenty minutes for a full day.
One patient, fifteen places to look
Where was that result, again?
Patient history gets fragmented across the appointment system, paper charts, PDF lab reports, and whatever prior practice tool was retired three years ago. Every consult starts with five minutes of hunting before the clinical conversation actually begins.
What Practiq does. One chart per patient, one timeline. Every encounter, every lab result uploaded, every form the patient filled in, every prescription you wrote, lives in chronological order on the same page. Allergies and red-flag warnings sit at the top of every chart so they're impossible to miss when you're rushed.
Medical-aid rejections
Discovery rejected another batch. Why?
ICD-10 codes formatted slightly wrong. A missing modifier. An NHRPL tariff the scheme stopped accepting this quarter. Wrong practitioner number on the PDF. Each rejected claim is a twenty-minute phone call and a delayed deposit, and the rejection rate quietly funds a billing clerk most practices can't justify.
What Practiq does. ICD-10 and NHRPL codes are first-class fields with autocomplete and validation. Invoices print in the formats SA medical-aid schemes actually expect, with HPCSA practice numbers, practitioner registration numbers and pharmacy stamps baked into the PDF automatically. Patients receive a view-only invoice link with your EFT details; the reconciliation page closes the loop in one click when the payment lands.
Compliance anxiety
What happens if a regulator asks?
Records have to be retained for years. Access has to be logged. Patients can demand their own data. The Information Officer has to actually exist. The current paper-trail + shared-mailbox stack doesn't survive an audit, and nobody has time to read the POPIA Act between consults.
What Practiq does. POPIA-aligned by default. Every clinical record change carries a who-when-from-where audit row. Patient data export and deletion are buttons, not consulting engagements. Roles are scoped, reception sees scheduling, practitioners see clinical, owners see everything. ID numbers and medical-aid numbers are encrypted at rest and only revealed when you click to see them; every reveal is logged.
Prescription safety
Was she on warfarin already?
Drug-drug interactions. Allergy cross-reactivity, the penicillins, the sulfas, the NSAIDs. Dosage by weight in paediatrics. Every clinician has a story about catching it just in time. The catching shouldn't depend on memory under pressure at four in the afternoon on a fully-booked Friday.
What Practiq does. Every prescription draft runs a deterministic safety review against the patient's active medications and documented allergies before the AI is ever consulted. Interactions and cross-reactivity surface as warnings the practitioner has to acknowledge in writing. Smart defaults pre-fill common dosing patterns from the patient's own history so you're not retyping last month's script from scratch.
Patient communication overhead
Repeat script. Sick note. Cancellation. Reschedule.
A meaningful slice of every week goes to small things, appointment reminders typed by hand, repeat-script requests trickling in between consults, sick notes for last week's flu, “when can I see you next” messages. Each is a thirty-second answer that takes five minutes after the context-switch.
What Practiq does. Sick notes and repeat scripts pre-fill from the patient's history, one click signs and emails them, complete with practice stamp. Public booking pages live on their own URL per location, so new patients self-serve the obvious requests without phoning reception. Appointment reminders go out automatically on the schedule you set, email or SMS, no manual chasing.
Holidays and locum cover
Going on leave next week. Who covers Mrs Naidoo's diabetic check?
Locums and practice partners need context, current medications, recent labs, why this patient is on what they're on. Today that's a phone call before, during and after the consult, plus a stack of summary printouts emailed at 11pm the night before you fly out.
What Practiq does. Every chart shows a current-meds + active-conditions panel at the top, each line linked back to the encounter that started it. A pre-visit brief generated by the AI summarises what the locum needs to know, the longitudinal trend, the outstanding follow-ups, the last decision and why. The handover happens on the chart, not on your phone on the beach.
If any of that landed, the trial is the way to feel the rest.
Fourteen days, no card. Load the sample patients we ship with and run a real consult end-to-end, the scribe, the chart, the invoice, the booking page. Decide from inside, not from the brochure.